For your agents, ease of doing business is a key differentiator in selecting a carrier. This includes responsive underwriting, timely policy services, proper claims handling, accurate billing, and intuitive technology.
If an agent can quote and issue a policy in half the time with your company as opposed to another, it’s easy to figure out where they’ll place the business. So improving workflows and implementing technologies that enhance their efficiency and ability to deliver timely customer service should be a key corporate objective.
AQS helps companies improve the technology and processes that support their agents. Our product suites interface seamlessly with the agent through portals, upload and download with agency management systems, and through comparative raters. AQS products are designed to be intuitive and efficient so that the agent and the company can optimize their business processes. We support ACORD standards and forms so that agents can operate efficiently in a multiple company environment.
As you look at providing ease of doing business with your agents, we recommend that you consider the following things:
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Make it a corporate priority to achieve “ease of doing business” for your agents, and implement improved workflow and technology to enhance their ability to deliver timely customer service.
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Support ACORD standards and forms so agents can operate efficiently in a multiple company environment.
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Offer choice for the delivery of documents—print or electronic format.
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Provide an intuitive and efficient website with quick quote, policy information, policy change, and claims transaction capabilities.
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